00:00Okay, welcome back to the Six Figure
Mastermind. Marianne DeNovellis here
00:03with you today. I am excited to have this
conversation with you. We're going to talk
00:06relationships but not just customer
versus employee or client. This is at
00:11work relationships. We're going to dive deep
into it and see why they're so important
00:25So I've got seven tips for you today on
how to build better relationships at
00:30work.
Whether you're building relationships
00:31with your clients, whether you're
building relationships with your
00:33employees or whether you're really in
relationship with your colleagues and
00:37co-workers. These are tips that are going
to work in every single arena. Number one -
00:41"communication is absolutely key to
everything" And gosh let's be honest. This
00:47expands beyond the workplace, right? This
expands into your home life, your
00:51personal life, your hobbies, everything.
Communication is absolutely key to be
00:56concise, to be clear and to be accurate
in your communication. Let people know
01:02where you're going to be. Let people know
when you're going to be back, let memos go
01:05out ahead of time. Advance communication.
You know, I could do a whole
01:09separate video on just communication
skills alone. But communication skills
01:13with your employees are vital and it's
important that they know that the
01:17communication is a two-way street.
It's affirm that you be approachable in
01:21your communication. Let them know that
it's okay to talk to you. It's okay to
01:25send you an email. Respond to those
emails. Respond to your texts. Answer when
01:29people call you. This is a huge
fundamental, very simple but very not
01:33well understood aspect in building
relationships. Number two really relates
01:37to number one and it's to be a
reflective listener. And again, take this
01:41one home. Try this at home. Being a
reflective listener sounds like this.
01:45When someone offers you some information,
you're going to respond to them in a way
01:49that sounds like, "so what I hear you
saying is" and you're going to filter
01:52back to them everything that you just
heard. I was talking to a friend of mine
01:56earlier this week and we were having
this really interesting communication
02:00where you know, we haven't known each
other very long. And we've known each
02:04other about two or three weeks. And so
we're studying and trying to figure out
02:07how to communicate with each other and
we were hitting some bumps in the road
02:10along the way. And well I was so
impressed with this person that was
02:13talking to me because every time I would
say something to them, they would respond
02:20as, "so what I hear you saying is and then
they would regurgitate back to me with
02:22what I had said to them using their
interpretation of it. Because here's
02:26what's happened, okay? You've got a
message something that you need to
02:30deliver to another person.
But behind your message you've got this
02:35whole window of your belief system, right?
And I call it a window because we see
02:40everything with that filter on it. So if
I have this this window that says, "I'm
02:46difficult to understand" then everything
that gets pushed through that window is
02:50going to be clouded with that. I've also
got my window of understanding of the
02:54world. All of these beliefs and these
ideas. Everything that you communicate is
02:59going to be passed through that filter.
Now, your message is immediately
03:06diluted because it's got your filter on
it, right? And then you've got someone
03:11else, who has their own filters, their own
ideas, their own beliefs, their own
03:16perceptions and that message has now
passed through one filter of you and now
03:20it's got to be delivered to another
person through their own filters. So by
03:24the time your message gets from your
mouth to their ears,it's already been
03:28put through two different filtration
systems. Pretty complex right? It's as if
03:33you need a translator or a decoding
machine that can decode the message from
03:39the first person, encrypt it and break
down the encryption and put it into the
03:43coding translation system of the other
person. It can get really complicated
03:47really fast. And the way to break through
all of those barriers is to do this
03:51reflective listening and say, "what I hear
you saying or if I understand you
03:55correctly or now this is what I
understand from what you just said."
03:59If you do that reflective listening, it
will not only improve relationships
04:02because you're telling them what you
heard. It'll also improve your
04:06effectiveness at work, it'll improve your
productivity because you'll be on the
04:10same page with that special decoder
phrase. So use those decoder phrase when
04:15you're being a reflective listener.
Another way to improve your relationship
04:18does work is "be punctual". Okay, this is
super, super, super, like super important
04:25and believe me, I have learned this from
experience. There was a time in my life
04:29where i stunk at this. I was awful. I was
consistently five to ten minutes late
04:34and it was to the point where people
could rely on me to be two five ten ten
04:39minutes late and it just felt awful. You
know I was always the last one in the
04:43room.
It's spelled disaster
04:46because it really can't hampered my
reliability and eroded the trust that
04:51other people had in me. So be punctual
not only be punctual but be early. I
04:56actually in my car to combat this. I set
my cars clock to an unknown number of
05:02minutes fast. So I don't know how many
minutes fast. But the clock is in my car
05:07because if I do, then I'll subtract that
time and be late to everything again
05:10right? So I set my car fast. I set my
clocks at home fast. I set my phone a
05:14little bit fast so that I can be ahead
of the game. Be punctual, be on time. One
05:20of the most key factors that will
enhance your relationship at work is
05:25getting rid of gossip. Drama is such a
production killer. Drama is going to
05:32erode anything. It could even kill your
business if you had enough of it. This
05:37this backbiting and this drama and
eroding and tearing people down or even
05:41if it's not intentionally tearing people
down, just spreading things around that
05:44aren't true and maybe aren't even
relevant to your business. I like to be
05:49the gossip shut down person. So when the
gossip gets to me I shut it down. I don't
05:54respond to it. I don't feed it and I
don't spread it. So when I hear someone
05:59saying something about somebody else
that's not relevant to business or
06:03that's not relevant to what I'm building
in my work, I won't acknowledge it at all.
06:07I won't respond to it. Even if they ask
me a direct question. I say, "that doesn't
06:10sound like what we're working on today.
Let's refocus." So refocus your
06:14perspective and your energy onto
something that's not gossip. You just
06:20have to let it go in order to have a
successful business period. Last but not
06:25least, treat people fairly. I know it
sounds redundant. I know it sounds cliche.
06:30But listen to what I'm talking about
here. You know I'm going to go back to a
06:34story and if you're a Bible
reader like I am, you're going to be
06:38familiar with this story, right? So
there's this story of of this queen who
06:42treated everyone fairly because she came
from the lower class and got put into
06:46the upper class. So she treated people
from the lower class the same way that
06:50she would treat the King and all the
people in the court, right?
06:53And that set this person apart and gave
her such political leverage that she was
06:59able to change the fate of an entire
nation. Okay, so that's take that
07:02story and translate it into the
workplace. You know if you see the person
07:07that's cleaning up your office maybe you
work in an office building and there is
07:11a hired team to come in and change out
the garbage can, to clean the carpets and
07:16to do all you know all the maintenance
for you. Treat them as if they were your
07:21boss. Treat them with the utmost respect.
Treat the person on the street and they
07:25practice this in every aspect of your
life. The person that's holding up the
07:29cardboard sign gets treated the same as
the President of the United States. Treat
07:32people fairly and equally because that's
how people want to be treated and that's
07:37going to build effective, amazing
relationships. It's really easy when
07:41maybe you have the big dog of your
company or big dog of a joint-venture
07:45that you're doing to to really put them
above you or above somebody else. Don't
07:51let that happen.
Treat everyone with the same respect. The
07:54most popular people I knew in high
school, were the people that treated
07:57everyone the same way and show the same
kindness and respect to no matter who
08:00they were. So those are your top tips.
Build those amazing, good relationships
08:04at work by doing and following these
ideas. Okay, cool. So biggest name of the
08:09game is to stop the gossip train on this
one. You guys you know that's what you
08:12need to do. It's going to make your
workplace better for everybody. Hit the
08:16subscribe button. I'll see you tomorrow
