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MasterCard CEO Ajay Banga on Taking Risks in Your Life and Career

career advancement#career choices#career decisions#career development#corporate#corporate branding#corporate strategy#credit#credit cards#customer experience#customers#data#data analysis#developing countries#diversity#financial institutions
2M views|9 years ago
💫 Short Summary

The speaker shares their career journey from Nestle to PepsiCo, Citi, and MasterCard, highlighting the importance of learning, adapting, and taking risks. They emphasize humility, success, and the need for continuous growth. The speaker discusses global economic opportunities, the potential of Southeast Asia, and the importance of financial inclusion. They address electronic transactions, the vision of a cashless world, and the significance of innovation at MasterCard. The speaker emphasizes work-life balance, enjoying work, diversity, and the impact of verbal abuse post-9/11. They advocate for building relationships, embracing diversity, and showcasing their company's role in electronic payments.

✨ Highlights
📊 Transcript
Career trajectory from Nestle to MasterCard.
01:01
Multinational corporations like Nestle and Unilever offer learning opportunities in business, culture, ethics, and quality products.
Early career experiences are valuable in the competitive job market.
Benefits of starting at Nestle include reputation and growth opportunities.
Spending 13 years at Nestle influenced by company's strengths and attributes.
Reflections on time at Nestle and lessons learned from key individual Barry Rhine.
04:17
Barry Rhine emphasized never taking no for an answer and the power of one person to make a difference.
Importance of communication and driving passion into action for success.
Experience as a young MBA entering a company with traditional leadership structures, facing initial resentment but ultimately learning valuable lessons.
Lessons learned at Nestle set the speaker up for future success.
Importance of learning from different experiences and taking risks in one's career.
06:41
Insights on making career transitions and pursuing new opportunities without hesitation.
Career journey from Nestle to Pepsi Co, and then to Citi and MasterCard, showcasing diverse roles and responsibilities.
Emphasis on continuously challenging oneself and seeking new challenges to avoid stagnation.
Reasons behind specific career moves, such as seeking global opportunities and professional growth.
Speaker's decision to leave Citi for MasterCard.
10:21
Challenges of leading a large workforce at Citi compared to the more manageable size at MasterCard.
Success of MasterCard's strategy execution resulting in quadrupling of stock value.
Speaker reflecting on humility and personal traits contributing to professional success.
Importance of humility, adaptability, and progress in achieving success.
12:38
Barry Rhine and Sandy Rime serve as examples of successful leaders who prioritize treating all individuals equally.
Humility is identified as a critical factor for success, although it is not a requirement.
Taking risks in life and career is emphasized as essential for success, encouraging embracing change and new experiences.
Being open to new challenges and opportunities is highlighted as important for personal and professional growth.
Emphasis on learning, adapting, and changing over time.
15:53
Highlight on the innovation and strength of the United States post-financial crisis.
Prediction of exciting growth opportunities in Southeast Asia.
Potential for economic development in the region.
Encouragement for continual growth and adaptation in personal and economic contexts.
Economic growth potential of countries like the Philippines and Thailand.
18:49
$3 trillion economy with 600 billion people through infrastructure investments.
Importance of good governance for growth in Asian countries.
Decision-making process for MBA students on building businesses in home countries or staying in the U.S.
Personal insights on advantages of U.S. environment for expanding and growing businesses.
Importance of addressing the majority cash-based market in the global retail industry.
21:56
Emphasis on the lack of financial inclusion for billions worldwide and its impact on prosperity and growth.
Advocacy for providing identity and electronic payment access to improve the lives of the underserved.
Challenge to consider the potential in addressing the 85% cash market alongside the 15% electronic market.
The company aims to create a cashless world by providing secure identity cards for money transfers.
24:39
Current social security systems experience high levels of theft, emphasizing the need for a more efficient system.
Emphasis on competing in the 15% market through technology, data, and unique products.
Opportunity in the 85% cash market due to high costs associated with cash production and distribution.
Inefficiencies in the current cash system create a significant opportunity for improvement.
Discussion on tax evasion and the impact of using cash for illegal activities.
27:30
High tax evasion rates in India and the need for revenue to support infrastructure and essential services.
Hidden costs society bears due to cash transactions and the need for a new dialogue on the use of cash.
Importance of innovation at MasterCard, with the creation of MasterCard Labs to drive new ideas and ensure ongoing innovation within the company.
Importance of Work-Life Balance and Enjoying What You Do.
32:30
Emphasis on having time for oneself and loved ones.
Work-life balance is subjective, with some working long hours and still feeling balanced.
Enjoying work is crucial, as is dedicating time to important relationships.
Significance of finding fulfillment in one's professional endeavors and questioning why one is working if they do not enjoy it.
Importance of Balancing Work and Personal Life
34:10
Emphasizes spending quality time with loved ones over technology.
Prioritizing relationships and being present in the moment is crucial.
Diversity in the workplace is discussed, focusing on actions and capabilities rather than appearance.
Self-confidence is highlighted as essential in standing out in a corporate environment.
Overcoming verbal abuse post 9/11 in New York City.
36:59
Importance of finding strength and support from the majority of caring people.
Support received from boss Sandy Weiland, who provided transportation and walked with speaker to work.
Emphasis on the significance of having compassionate individuals around.
Advice against being influenced by negative individuals.
Importance of Collaboration and Relationship Building in Business.
41:01
Companies like Google, PayPal, and BitCoin are seen as part of the ecosystem, not competitors.
Experience working overseas since 1997, particularly in India, taught the value of having backup plans due to obstacles like corruption.
Emphasis on learning and adapting from others to achieve success in life, regardless of age or background.
The importance of true diversity in India.
43:27
Resentment towards being tokenized for appearance.
Diversity is about surrounding oneself with different perspectives.
The value of sincerity in seeking out diverse individuals.
Commitment to actively seeking out and embracing differences.
Changing perception of the company as a technology infrastructure for electronic payments, not a credit card issuer.
46:00
Emphasizing anonymity of transaction data and dispelling misconceptions about ties to banks.
Highlighting the company's foundation holding 12% of their stock as the second largest globally.
Expressing a desire to showcase the company's positive impact through actions and public speaking.
Demonstrating the company's role as a technology and data company that can make a difference.
Speaker's appreciation for the opportunity to share their perspective and engage in dialogue.
48:41
The speaker expresses delight in being asked questions that allow them to explain their thoughts.
They appreciate the opportunity to share their perspective and engage in dialogue.