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DaVita CEO Kent Thiry on Building a Signature Company Culture

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32K views|8 years ago
💫 Short Summary

The video emphasizes creating a strong community within a company, focusing on caring for and respecting one another. It discusses the challenges of transferring company culture through acquisitions and stresses the importance of living core values and accountability. The speaker also addresses cultural challenges faced in various countries, promoting a balance between capitalism and community building. Personal growth, leadership development, and the importance of self-awareness in pursuing a career in management are highlighted. The video ends with reflections on personal challenges, spiritual practices, and encouraging individuals to pursue their aspirations and make a positive impact.

✨ Highlights
📊 Transcript
Importance of Creating Community Within a Company
00:47
Emphasizes caring for and respecting colleagues, being stewards, and investing in the next generation.
Believes work should not be the central focus of life and emotional engagement with colleagues is crucial.
Introduces the idea of acting like a village and a mayor when making decisions, prioritizing factors beyond economic success.
Highlights the importance of passion and buy-in for building a strong culture within a Fortune 500 company.
Importance of community and team dynamics in creating a successful organization.
03:54
Call and response, rituals, and language play a key role in fostering a strong sense of community.
Focus on metrics and objective evaluation has led to superior clinical outcomes compared to competitors.
Examples of high team mate engagement scores and successful acquisitions.
Patients could distinguish the organization's patients based on their interactions, showcasing unique culture and communication style.
Challenges of transferring company culture through acquisitions.
07:23
Importance of allowing new employees to observe and adapt before enforcing changes.
Employees from acquired company initially resist existing culture, view it as cult-like.
Speaker leads debate among leaders about adopting parent company's vision, mission, and values.
Intense debate involves physicians and long-time employees, highlighting complexities of integrating cultures in a business merger.
Importance of living core values.
12:09
Emphasizes the need for practice and accountability in core values.
Challenges of taking a corporate culture internationally.
Initial reluctance to expand internationally, but eventually did so.
Central theme of accountability and integrity in leadership.
Importance of human values in business decisions.
15:59
Gender discrimination and awkward moments are discussed, stressing the need for open discussions.
The significance of accurate translations in avoiding misunderstandings, using the example of the word 'fulfillment'.
Aligning organizational culture with strategy and industry environment is reflected upon, questioning its general applicability.
Success of a healthcare organization in financial performance and clinical outcomes is highlighted, promoting a balance between capitalism and community building.
Importance of Creating a Healthy Workplace Environment.
18:57
Principles of behavior and values are universal but implementation may vary based on demographics.
Leadership requires tough decision-making and accountability, contrasting with perceived softness in corporate culture.
Transparency in tax funding and organizational competence are essential for societal progress.
Honesty, transparency, and open dialogue foster trust and understanding among employees.
Importance of Tough Decision-Making in Business Leadership.
21:52
Leaders must prioritize sustainability for long-term success, even if it means making unpopular choices like divesting certain centers.
Responsibility of leaders to prioritize the overall well-being of the organization, even if it may upset some individuals.
Need for open discussions and data-driven decision-making in leadership.
Retaining authority to overrule group decisions when necessary.
Transforming Kidney Care in America through strategic business decisions.
25:00
Aligning actions with core values and receiving feedback are crucial for leadership development.
Creating an environment for open communication and self-reflection is essential for growth.
Active learning throughout one's career is important for becoming a better manager and leader.
Importance of Studying Leadership as a Human Concept.
28:30
Introspection and self-reflection are key in improving leadership skills and personal growth.
Tracking behavioral deficiencies daily can lead to addressing and improving behavior over time.
Confronting reality and holding oneself accountable are crucial for personal growth.
Importance of self-awareness and understanding strengths and weaknesses in pursuing a career in general management or leadership.
32:09
Need for exposure, discipline, and analytical skills to succeed in these roles.
Challenges of transitioning between different career paths, including taking pay cuts and developing remedial capabilities.
Emphasis on intellectual honesty and strategy in achieving career satisfaction.
Discussion on distinguishing a company as a community versus a family and the difficulties of firing a friend or community member.
Importance of intentionality in decision-making and leadership.
36:18
Speaker shares personal anecdote about approaching reviews and terminations with helpful intentions.
Need for consistent and holistic decision-making emphasized, impacting behavior and outcomes.
Challenges executives face with demotions discussed, highlighting the significance of maintaining organizational health.
Emphasis on respectful and humane leadership.
Importance of taking immediate action in a challenging situation within a company.
39:51
Response to the speaker's actions varied, with some perceiving them as manipulation or insincere.
A portion of the group appreciated the speaker's efforts to create a healthy work environment with a significant impact.
The speaker emphasizes the need for intentionality in leadership, demonstrating commitment through regular meetings focused on creating a positive workplace culture and values alignment.
Importance of accountability in creating a healthy work environment and making a differential impact on healthcare.
42:54
Emphasis on explicit actions, intellectual investment, project management, and honest discussions to achieve goals.
Concept of crossing a bridge symbolizes sharing accountability and intentionality.
Managers who crossed the bridge expressed belief in building a great company and striving for a differential impact.
Implementation of two-day academies for all teammates to align with the company's mission, vision, and values.
The importance of maintaining a strong culture in a leadership role.
46:33
Emphasizing the discomfort and growth that comes with preserving a strong culture.
Discussing the impact on personal relationships and the value of openly discussing values.
Highlighting the transformative experience of the DaVita village in improving relationships and personal growth.
Valuing human behavior over business accomplishments and viewing culture as a reflection of a vision for life.
Reflection on personal experiences and lessons learned from failed private equity ventures.
50:14
Decision to focus on family and personal well-being after experiencing job losses and financial setbacks.
Taking on a new job while balancing personal desires and making a positive impact.
Emphasis on the importance of relationships, mindfulness, personal growth, and the value of loved ones.
Acknowledgment of challenges in balancing work and family, while striving to lead a purposeful life.
Importance of Spiritual Practices in Daily Life
54:15
The speaker discusses personal challenges and emphasizes the impact of spiritual practices on daily life.
Taking on responsibilities is encouraged to make a significant difference in the world.
Pursuing aspirations despite challenges is highlighted as essential for achieving dreams.
The audience is urged to savor life's adventures, appreciate the present moment, and embrace the journey of life.