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Employee Experience: What Works In A Flexible Workplace

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💫 Short Summary

The video explores the transition to hybrid and remote work models in the workplace, emphasizing flexibility and data-driven decision-making. Companies like Niantic and Exabeam share their experiences with structured hybrid models and remote-friendly approaches. Challenges in defining work strategies, office attendance policies, and communication are addressed, with a focus on talent retention and collaboration. Strategies for maintaining cohesion, fostering community, and attracting technical talent are highlighted. The importance of collaborative intelligence, inclusive remote work environments, and aligning decision-makers is emphasized for successful workplace design and resilience to technological changes.

✨ Highlights
📊 Transcript
Employee experience in flexible workspaces.
Speakers from Niantic, Asana, and a cyber security company discuss managing hybrid and remote teams.
The segment covers offering co-working spaces, HQ desk reservations, visitor management, and event orchestration.
The platform supports various workplace strategies and is data-driven to refine work strategies.
Emphasis is placed on defining work strategies and a special deal from Gable is offered.
A poll on current workplace strategies shows a shift towards distributed and hybrid work models.
Research on remote work policies shows companies are experimenting with various options to find the most effective strategy.
BCG study notes a trend towards hybrid workplace strategies, combining in-person and remote work.
Flexibility is crucial in adapting to changing work environments, especially during rapid growth periods like the pandemic.
Niantic's experience highlights the importance of remaining flexible and responsive in designing workspace and real estate portfolios.
Transition to Structured Hybrid Model
Initially, employees resisted the two-day policy, resulting in low compliance and complaints.
The structured hybrid model improved office dynamics and culture, especially on Wednesdays when the whole company is present.
Accommodating the entire company on one day was challenging, but the team-specific second day for executives enhanced collaboration and communication.
Company benefits and policy changes.
Introduction of a consequence model to track attendance and promote flexibility faced initial resistance but is now better understood.
Increased flexibility for employees in workdays and remote work, with consequences tied to promotions and bonuses for in-person attendance.
Emphasis on setting an example for higher-level managers through consistent attendance.
Exabeam's remote-friendly hybrid approach post-pandemic includes incentives for in-office work and opportunities for remote employees to visit HQ or local offices.
The company emphasizes cultural programming, including ERG events, to connect employees and foster a cohesive employee experience.
Exabeam subsidizes and sponsors gatherings for remote employees to meet in person, ensuring consistency in the employee experience for all staff.
Creation of the Work Innovation Lab.
The lab addresses changes in the world of work, including hybrid and distributed work, AI, and emerging technologies.
It helps customers design their workplaces strategically and serves as strategic partners.
Emphasizes the importance of understanding the intentionality behind hybrid work policies and the need for clarity and certainty in organizations.
Established in response to customer demand for insights on the evolving nature of work.
Importance of bridging academic research with practical application in the workplace.
Emphasis on data-driven decision-making for effective outcomes.
Impact of technology on work environments, including digital exhaustion and the need for a thoughtful technology strategy.
Challenges of technology overload and potential for employees to seek new opportunities due to ineffective technology strategies.
Focus on designing resilient and adaptable organizations in the face of technological changes.
Challenges and Confusion Around Office Attendance Policy.
Varying opinions on remote work led to custom solutions for executives to decide.
Issues with tracking and consistency arose from the custom solution.
Shift towards flexibility in policy was made to address talent retention during the talent war.
New approach implemented in fall 2022 after notice and involvement of cross-functional team.
Importance of alignment and defining decision makers in addressing previous issues.
Lack of engagement from direct reports due to CEO's absence.
Shift towards a smaller, empowered team with a mix of new and experienced voices.
Challenges in meeting employee expectations regarding workdays, with CEO preferring a two-day in-office standard.
Communication and alignment as key challenges in meeting employee needs and company goals.
Remote-friendly hybrid approach successful in attracting technical talent.
Increased employee engagement and collaboration due to flexibility in remote work.
Structured documentation process involving stakeholders instrumental in clarifying decision-making processes.
Talent attraction in tech sector positively impacted by remote-friendly approach.
Recruitment of individuals who may not have been attracted otherwise.
Importance of data and inclusivity in remote-friendly workplaces.
Investing in necessary systems and training employees on remote meeting etiquette are crucial strategies.
Collecting various data sources for insights, including collaborative intelligence on how teams collaborate.
Multi-faceted approach to data collection through employee surveys, interviews, and experiments is recommended.
Understanding workplace dynamics and driving productivity through data analysis.
Importance of Remote Collaboration in the Future of Work
Intentionality is crucial for maintaining cohesion in remote collaboration.
Collaborative intelligence is essential as most knowledge workers spend a significant amount of time collaborating.
Understanding collaboration patterns is key to success in remote work.
Tools like Asana can help connect teams and goals in remote collaboration.
EXA's focus on organizing community service events and gatherings for remote employees.
They subsidize meetings and gatherings to create a sense of community and connection among remote workers.
Fun contests, such as photo contests, are held globally to engage employees and foster a positive work environment.
The emphasis is on building relationships beyond work through hobbies, volunteering, and shared interests to support and recognize the value of remote employees.
Company's Preference for Office-Centric Work and Remote Employee Exceptions.
Remote employees are flown to offices quarterly and exceptional talent may be relocated to big hubs.
Cultural challenges in smaller offices have led to some closures.
Remote employees are typically in specific positions and considered exceptional talent.
Company offers perks for in-office locations like Bay Area or Seattle and assists with transitions, combining office and remote work options.