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Dell DIDN’T Screw Me Over - $1500 PC Secret Shopper 3 Part 1

Linus Tech Tips2023-10-01
PC Shop#Computer Shop#Apple#Dell#Lenovo#RAM#CPU#Laptops#Desktops#Windows#HP#Starforge#Origin PC#gaming#cyberpower#ibuypower#maingear#NZXT
2M views|7 months ago
💫 Short Summary

The video explores the process of purchasing a gaming desktop PC within a $1500 budget, comparing options from different integrators like Dell, HP, Maingear, and Starforge. It discusses the importance of system specs, customer service, budget considerations, and additional fees like shipping and taxes. Despite challenges in finding affordable options, the video highlights the value of quality over price and the need for knowledgeable sales representatives. Ultimately, it emphasizes the customer's experience, budget constraints, and the decision-making process when selecting a gaming PC within a specified budget.

✨ Highlights
📊 Transcript
Secret shopper investigates pre-built computers from popular integrators with Linus and Plouffe.
01:24
Ugreen charging solutions are highlighted during the investigation.
Shopper evaluates $1500 pre-built options.
Shopper interacts with Dell sales representative to discuss budget, usage, and preferences for gaming and streaming.
Shopper settles on an Alienware gaming desktop after considering different brands and specifications.
Comparison between Alienware and XPS gaming desktop options, focusing on price, hardware specs, and budget considerations.
04:39
XPS offers a budget-friendly option with comparable GPU capabilities to Alienware at a lower price point.
Additional features such as warranty and software support should be considered when choosing a gaming PC.
The process of ordering a gaming PC is detailed, including hold times, order completion, and the absence of financing offers.
Mention of CyberPower's previous shortcomings and optimism for future improvements, along with recommendations for gaming PCs.
Highlights of gaming PC recommendations within a $1500 budget.
09:02
The recommended system features an i7 processor and a 4060 graphics card for optimal performance.
Sales representative impresses with tailored options and a focus on customer needs.
Transition to HP Canada sales call, where a cheerful representative assists in finding a suitable gaming PC based on customer interests in gaming and video streaming.
Customer seeks advice on computer specifications, focusing on graphics, memory, and processor.
16:56
HP representative assists customer, but lacks experience and proper support.
Discussion includes budget considerations, component comparisons, and importance of motherboard and processor for gaming performance.
Customer is recommended a specific gaming PC model with optimal specifications.
Sales rep excels in customer experience despite lacking computer knowledge.
17:40
Customer is impressed by $500 warranty and $200 discount offered upfront.
Ugreen sponsors a 65W GAN charger with fast charging capabilities, thermal guard protection, and GAN fast tech.
Customer explores pre-built RDY systems for gaming PC, ready to ship and cheaper than custom builds.
Sales rep provides detailed explanations and effectively guides customer through options.
Customer discusses purchasing a desktop PC with Maingear representative.
24:20
Representative transparently informs customer about potential fees like shipping and import taxes.
Customer appreciates detailed breakdown of costs to stay within budget.
Customer finds a system that fits their budget despite potential additional expenses.
Customer expresses interest in proceeding with the purchase.
Challenges of shopping internationally include extra fees and hesitation to discourage purchases.
25:58
Comparison of different PC components like CPU and RAM.
Positive experience with MainGear customer service.
Frustration with NZXT lack of sales line.
Recommendation for pre-built PC for best value, such as Player One Prime or Player Two system within budget.
The challenges of affordability in the gaming desktop PC market.
31:21
A customer with a $1,500 budget is informed that the lowest price offered is $1,700 with a discount.
The representative struggles with telling the customer they can't afford premium products.
The company has a history of poor performance in accommodating lower budgets.
Despite challenges, it may be better not to compromise quality for a lower price point.
Starforge recommends the Horizon 2 Prime system for gaming and content creation within a $1,500 budget.
34:10
The Horizon 2 Ultra is suggested for enhanced streaming capabilities at a higher price point of $2,099.99.
Despite budget constraints, Starforge offered the Horizon 2 Prime system to the narrator.
The narrator is eager to compare performance and build quality of the recommended system.
The purchase is pending with anticipation to observe any enhancements in product quality and customer service.